At Outsized by Checkmate, every piece is made for bigger builds (2XL–5XL). We want you to love your fit. If something is not right, this policy explains exactly what we can do.
1. Quick Summary
• Return/Exchange window: 7 days from the date you receive your order.
• Size or colour exchange: Free if we sent the wrong size or colour. If you chose the wrong size or colour, you pay the delivery charges both ways.
• Defective or wrong item: Free replacement, or a full refund if we cannot replace it. We cover all charges.
• Refunds: Only when we are unable to resolve your issue through an exchange.
• Refund method: Bank transfer, JazzCash or Easypaisa.
• Refund time: 5–7 working days after we receive and check the item.
2. Eligibility: What Can Be Returned or Exchanged
An item is eligible if all of the following are true:
1. You contact us within 7 days of delivery.
2. The item is unworn, unwashed and unaltered.
3. All original tags, labels and packaging are intact.
4. You have your order number and proof of purchase.
Items that show signs of wearing, washing, perfume, smoke, stains, pet hair or alteration will be rejected and sent back to you at your cost.
3. Non-Returnable Items
For hygiene and production reasons, we cannot accept returns on the items below, and exchanges are not available except where stated:
• Final Sale items and items bought in clearance or special sale events are not returnable. They can be exchanged for a different size of the same article only, not for a different article (unless defective or wrong).
• Custom, personalized or made-to-order items.
• Innerwear, socks and accessories.
• Gift cards.
• Items returned after the 7-day window.
• Items from our Minor Fault Collection (no return, exchange or refund).
4. Size Exchanges
Because fit matters, we make size exchanges simple.
• If we sent the wrong size or colour, the exchange is free. We cover the delivery charges both ways.
• If you selected the wrong size or colour, you pay the delivery charges both ways.
• Exchanges depend on stock availability. We refund your amount only when we are unable to resolve your issue through an exchange.
• If the new item costs more, you pay the difference. If it costs less, we issue the difference as store credit.
Items from our Minor Fault Collection are not eligible for size exchange.
5. Defective, Damaged or Wrong Items
If you receive a damaged, defective or incorrect item:
1. Contact us within 48 hours of delivery.
2. Send clear photos of the item and the parcel, and an unboxing video if possible.
3. We will arrange a free reverse pickup through our courier partner.
4. We will send you a free replacement. If we cannot replace it, we will give you a full refund including delivery charges.
Claims made after 48 hours, or without photo or video proof, may not be accepted. Items from our Minor Fault Collection are not treated as defects (see Section 3).
6. How to Request a Return or Exchange
1. Message us on WhatsApp: 0335-5718181.
2. Share your order number, name, item(s), reason and photos.
3. Our team will review and reply within 24–48 working hours with approval and instructions.
4. Pack the item securely with all tags and the original packaging. If the hang tag has been removed, no exchange or return will be processed.
5. Ship the item using the courier method shared by our team.
Important: Please do not send anything back without our written approval.
7. Inspection
When we receive your parcel, our team checks it within 2 working days. We will confirm by message whether your return, exchange or refund is approved. If it does not meet this policy, we will inform you and can send it back at your cost.
8. Refunds
Refunds are issued only when we are unable to resolve your issue through an exchange or replacement.
Cash on Delivery (COD) orders: Refunds are sent by bank transfer, JazzCash or Easypaisa. Please share your correct account title and number. We are not responsible for delays or errors caused by wrong details.
Timeline: 5–7 working days after your return is approved. Your bank or wallet provider may take extra time to show it.
Refund amount: Product price paid, minus any applicable deductions listed in this policy (return shipping, non-refundable delivery charges).
9. Undelivered, Refused or Returned-to-Origin Parcels
• If you refuse a COD parcel without a valid reason, or it comes back because you were unreachable, we may charge delivery fees on your next order or request advance payment.
• If your parcel is lost in transit, we will investigate with the courier and send a replacement or a full refund.
10. Price Differences and Promotions
• Refunds are based on the amount you actually paid, including discounts.
• We do not offer price adjustments on past orders if an item goes on sale later.
• Free gifts or promo items must be returned together with the order if you return a qualifying purchase.
11. Order Cancellations
You can cancel before your order is dispatched by contacting us on WhatsApp. Once it is shipped, the return policy applies.
12. Our Right to Refuse
We reserve the right to decline any return, exchange or refund that does not meet this policy, or where we find misuse, fraud or repeated abuse of the returns process.
13. Changes to This Policy
We may update this policy from time to time. The version on our website at the time of your order applies to your purchase.
14. Contact Us
Outsized by Checkmate
• WhatsApp: 0335-5718181
• Website: shopoutsized.com
• Support hours: Monday to Saturday, 11 AM – 5 PM PKT
15. Customer Acknowledgement
We have mentioned all points of our policy on this page. By placing an order, you confirm that you have read and agreed to all of them. If you did not read this policy before ordering, we are not responsible for any return, exchange or refund request that falls outside it.